Life Time Fitness in Romeoville, Illinois

V Extremely disappointed! I joined lifetime in the beginning of 2016. Like most people went a few times at 1st to not at all. At the beginning of this year I had some new years resolutions & fitness goals so started up more frequently this past January & was excited to do so. Besides the dues continued monthly charged to my card & I figured it was a waste of money if I wasnt actually going to use the gym. Just as before I really had no direction and wanted to know how to properly use the equip etc. so signed up for personal training. I was shown & given only 2 sheets to sign a contract for (we’ll get to this later). I was to start the following Wednesday at 5pm & retain that day/time. Did the 1st session and all was great! The next Tuesday came around and less than 24hrs the trainer texted me that he had a meeting would 6pm the next day work? Ok no problem! Then proceeded to basically say lets keep 6pm! Ummm no hold on just last week you had 5pm completely open yet now you want to permanently change me to 6! I had a hunch that a new customer was signed up after me and my 5pm slot was given to them). So went another session then I had to cancel and oh I didnt do it 24hrs or less so am still getting charged! Are you kidding me! You can do it but I can’t! So I wrote in to the center with my concerns and the PT manager contacted me stating my 5pm slot was secured no worries. Ok great (sarcasm) but definitely didn’t have much trust or faith in the PT after BOTH of those situations! I went another session or 2 & even signed up for the 60 day challenge etc. Which of course at sign up was pushed to purchase this and that etc. Some of the stuff I already had and of course they were sure that stuff was expired so I may as well get it from them. Though MY FAULT I should have declined and Actually went home and checked the expirations because sure enough when I got home I had a couple months left on the expirations. I get it their trying to sell and push their products but after ALL my other issues I felt I was visiting a used car lot not a gym by this point! Between the mistrust, work, etc missed some sessions and the PT said oh we can put the PT on hold for a few months. I thought GREAT! Hahahaha jokes on me because THEY STILL TRIED TO CHARGE ME! Never ONCE was that mentioned in those texts. I assumed ALL sessions were squared away and charges would resume in June! Oh nope! I got some BS story from both the PT AND PT MANAGER that I did not give a 30 day notice! I requested a copy of my contract & was then sent 4 pages 2 of which I never saw, initialed, or anything! MORE SHADINESS! However EVEN with that being said my sessions were ON HOLD NOT CANCELLED! No where on the contract even the 2 magical sheets that appeared does it say you will be charged even when on hold! I saw the 24hr thing and if you actually cancel the PT but I was specifically told “ok the next 3 months payments will be frozen”. That was it! MY PT was on hold NOT CANCELLED! Luckily for me I have everything in writing as well had lost the card I had on file with them so wasnt charged, however my account balance is almost $400! So I email in again requesting the GYM MANAGER contact me and never heard back! After the poor customer service I am cancelling my membership & intend on dropping a CHECK for what I owe in monthly dues plus next months dues per my initial contract when signing up for the gym and thats it! I WILL NEVER USE LIFETIME AGAIN! I was lied to, mislead, & they are trying to enforce my “on hold” as the cancelling clause! TOTAL SHADINESS!